HOPI HAUORA (us or we) owns and operates the website hopihauora.co.nz. 

We are committed to protecting your privacy as a customer and an online visitor to our website. 

We use the information we collect about you to maximise the services that we provide to you. You consent to us collecting, holding, using, and disclosing your personal information in accordance with this policy.

​

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

​

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

​

In the course of your visits to our website, or the purchase and use of our products and services, we may obtain Personal Data from you which may include:

-Identity Data, which includes your first and last name, username, screen name, marital status, title, date of birth and gender;

- Contact Data, which includes your billing address, residential address, delivery address, email address and telephone numbers;

- Financial Data, which includes payment, PayPal, AfterPay, credit card or debit card details;

- Transaction Data, which includes details about payments to and from you, geographic location, IP address shopping habits and preferences and products you have purchased from us; and

- Other Data, which includes further information, instruction or comments you provide to us directly or indirectly including through our representatives or our website or social media sites, including via transactions, customer surveys or customer feedback and blog comments.

 

Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18.  Although we are not responsible for determining the age of our users, we may carry out verification checks.  If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

​

You can review, correct, update, or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.

​

We may also collect your Personal Data from third parties, including (but is not limited to):

• analytics providers such as Google, Facebook, YouTube or Instagram.

• search information providers;

• contact, financial and transaction data from providers of technical, payment and delivery services such as PayPal and Stripe;

• Identity and contact data from publicly available sources;

• where you have agreed with them that your information may be disclosed to us, and with whom we have business relationships;

• law enforcement agencies and other government entities;

• from someone duly authorised to act on your behalf; and/or

• your referees and/or previous employers, where you have applied for employment.

 

​

HOW WE USE YOUR INFORMATION

​

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.

Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

​

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

 

​

STORAGE AND SECURITY OF YOUR INFORMATION

​

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorised use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.

​

We retain your Personal Data for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.  We will also take reasonable steps to destroy or de-identify Personal Data  once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.

In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

​

​

 DISCLOSURE

​

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

​

​

WIX

​

Our store is hosted on WIX.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through WIX data storage, databases and the general WIX application. They store your data on a secure server behind a firewall.

​

​

PAYMENT

​

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

​

THIRD-PARTY SERVICES

​

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

 

LINKS

​

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

 

CHANGE IN PRIVACY POLICY

​

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

 

​

​

ACCESS TO AND CORRECTION OF YOUR PERSONAL DATA

​

You may access or request correction of the Personal Data that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.

There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).

We will respond to your requests to access or correct Personal Data in a reasonable time and will take all reasonable steps to ensure that the Personal Data we hold about you remains accurate, up to date and complete.

​

​

CONTACT US :

​

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at hopihauora@gmail.com and we will respond within 48 hours.